Cloakroom

Yes, all venues have at least one cloakroom where a small fee is charged per item. Obviously, the earlier you get there, the less busy it will be. Spaces are limited so try not to bring to many possessions with you. 

Please try and travel light as cloakroom facilities are limited, so if you really need to bring a bag, please make sure that it is small (laptop size or small handbag)

Please do not leave valuable items or money in items stored in the cloakroom. All items are left at your own risk. 

The venue will not be held responsible for lost cloakroom tickets so keep them safe.

 

 

If you have been unable to collect your item from the cloakroom contact us via the form and we will try and locate the item and arrange a convenient time to collect it during our office hours.

Please include your ticket number and a full description of the item so we can find it and get it back to you as quickly as possible.

The venue will hold items left for about 3 months after a show. Unfortunately we cannot hold on to them for long periods.

We know it happens sometimes when you are enjoying yourself but please be assured we will not give any item out from the cloakroom without the matching ticket being presented. No ticket, no item.

The cloakroom ticket means we will store your item until the ticket is presented for collection. Please keep your ticket safe as the venue will not be held for responsible for lost tickets and items collected.

If you have lost your ticket you will be asked to wait until the end of the event to collect your belongings. Please be patient with the staff as the cloakroom is a busy place particularly at the beginning and near the end of the show.

If you have been unable to collect your item and still have your ticket contact us via the form and we will locate it and arrange a convenient time to collect during our office hours. Please include your ticket number and a full description of the item so we can find it and get it back to you as quickly as possible.

 

Please be prepared to queue to deposit your item(s) in the cloakroom.

The cloakroom will be at it's busiest usually towards the start and end of events when people are coming and leaving. When there is cold weather this also impacts on the amount the cloakroom is used.

Staff will work as quickly as possible to serve you so please be patient. Towards the end of events security will ask those not collecting items to move away from the queue to ensure there is no congestion in the area.

If you are on O2 you can use our cloakroom for free via the O2 Priority App.

Download the code in the app and present it to our cloakroom staff when checking in your item. 

Only one code and item per customer 

Don’t worry, it happens. Just get in touch,with the venue via the contact form.

Remember to include your ticket number and a description of the item. Items are kept for up to 3 months.

For O2 Academy Leicester, all lost property is taken to The University of Leicester Students’ Union Reception the day after a show (or a Monday if the show falls at the weekend). The Reception is open 9am-5pm weekdays during the term time. Further details of Union Reception can be found here

For all other venues, if you have lost items while visiting please contact us using the contact form.

Remember to include a description of the item and any other relevant information. The venue will check and if the item can be located will be in contact to arrange for you to collect the item.

Venues will keep items for a maximum of 8 weeks after this period they are passed to local charity shops.

Valuable items may be held for a longer period with items such as passports and driving licences either passed to the police or relevant issuing authority if not collected in the time frame.

If you have attended O2 Academy Leicester and lost an item please be aware that we cannot respond to any lost property requests via this website.

All lost property is taken to The University of Leicester Students’ Union Reception the day after a show (or a Monday if the show falls at the weekend).

The Reception is open 9am-5pm weekdays during the term time. Further details of Union Reception can be found here

Powered by inbenta