Complaints and Feedback

If you have an issue or complaint while you at the show please speak to a member of security who will try to assist and in turn, if necessary, contact a duty manager during the show to try and resolve this.

Some security members are not allowed to leave their specific area but will ensure that they contact another member of staff to come and assist you.

We appreciate all customer feedback and take on board any comments.

Please use the contact form to get in touch.

It is always nice to receive positive feedback and appreciate you taking the time to contact us with it.

Please use the contact form to get in touch.

We are sorry to hear that you have had an issue.

If the answer to your query cannot be found please contact us using the contact form. Ensure you include details such as times, locations and descriptions and we will investigate the issues raised.

We aim to respond as quickly as possible after we have completed investigations usually within 14 working days.

Please be aware that during busy periods we may not be able to reply within this timeframe, however we will respond within 28 working days.

Anyone refused entry or ejected from the venue will not be refunded. This is stated in the terms and conditions which you agree to when you purchase your ticket.

If you have consumed alcohol prior to arrival, appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund.

No refunds will be given should you be removed/ejected from the venue.

Crowd surfing, smoking within the venue, the throwing of drinks and any other behaviour deemed as inappropriate whilst inside the venue will result in you being removed from the premises without a refund.

This is stated in the terms and conditions which you agree to when you purchase your ticket.

Support acts will be listed on the venue’s website & social media pages as and when they are known to the venue, normally the day of the show.

Occasionally support acts do change, we know it can be frustrating if it is someone you want to see however this is something that is not under the control of the venue.

We are unable to provide any refunds if you missed the support act or if the line up changes. Please see the ticket terms and conditions.

No standing or dancing are permitted in the first 3-6 rows of the circle/balcony/seated area. This is for health and safety as well as stopping obstruction of some people's views.

Security will remind any customers found to be doing this, so please be cooperative.

 

These are removed for safety reasons.

Refunds will only be issued if a show is cancelled or rescheduled.          

If this has occurred please contact the ticketing agent that you booked your tickets with.  If you booked via the venue website the ticketing agent is TicketMaster

Refunds will not be issued for any of the following, these are included in the terms and conditions agreed to when the ticket was purchased.

  • cannot attend or have changed your mind
  • been ejected or refused entry,
  • the support acts changed or missed the band
  • leaving the performance early 

We are sorry that you have not had an enjoyable experience.

If the answer to your query cannot be found in the search please contact us using the contact form. Ensure you include details such as times, locations and descriptions and we will investigate the issues raised.

We aim to respond as quickly as possible after we have completed investigations usually within 14 working days.

Please be aware that during busy periods we may not be able to reply within this timeframe, however we will respond within 28 working days.

 

 

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