Venue - General

As venue operators, the tragedy in Manchester struck particularly close to our heart. To all those affected, we send our thoughts, condolences and a great deal of love. It goes without saying that the ongoing safety of our customers, staff and performers is of absolute paramount importance. So if you’re visiting one of our venues, please take a moment to read the below information.

Security

Our management and security teams regularly review procedure and protocol with all staff. As with every live event, all arrangements are in continuous consultation and review with local authorities and the police. There are lots of things that go on behind the scenes, too: training exercises; new security measures – so please be patient if things take a little longer than you’re used to.

Your visit
Our venues are monitored at all times, but please can we ask for your help by arriving in good time, as we carry out security searches on entry.

Speak to us
If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.

Travel light
Please plan ahead and do your best to travel as lightly as possible. As well as cloakroom facilities being limited, searches are in place, and we really don’t want to slow you down getting in. So if you really, really need to bring a bag, please make sure that it’s small (less than laptop size or a small handbag).

PLEASE DO NOT SEND EMAILS REGARDING BOOKINGS or ANY SUPPORTING DOCUMENTATION VIA THIS HELP SITE

For information on how to book accessible tickets and facilities please click on the relevant venue link below.

Full details of how to book accessible tickets can be found here.

O2 ABC Glasgow

O2 Academy Birmingham

O2 Academy Bournemouth

O2 Academy Bristol

O2 Academy Brixton

O2 Academy Glasgow

O2 Academy Islington

O2 Academy Leeds

O2 Academy Leicester

O2 Academy Liverpool

O2 Academy Newcastle

O2 Academy Oxford

O2 Academy Sheffield

O2 Forum Kentish Town

O2 Institute Birmingham

O2 Ritz Manchester

O2 Shepherds Bush Empire

 

 

We are pleased to offer BSL interpretation for our events at O2 Academy Brixton and O2 Shepherds Bush Empire on request.

Please contact the venue once you have purchased a ticket (either via the accessible line or a general ticket) immediately and no later than 28 days prior to the event, so we make arrangements for an interpreter.  Details of how to book accessible tickets for O2 Academy Brixton can be found here or for O2 Shepherds Bush Empire here

Unfortunately our venues are not suitable for small children and babies.

The minimum age for attendees is 8 years old. Children younger than this will not be permitted.

O2 ABC Glasgow's minimum age is 14.

We operate a no re-admittance policy.

If you choose to leave the venue you will not be able to re-enter.

There is signage in the venues near the main doors advising of this. We also won’t be able to refund if you chose to leave the venue.

Customers are advised not to use the help contact form to purchase accessible tickets or provide supporting information.

For details of lift and access requirements please head to the Access page on the venues website. On here you will find details of the facilities on offer at the venue.Unfortunately due to the age and layout of some of the venues we have been unable to put in lifts.

O2 ABC Glasgow

O2 Academy Birmingham

O2 Academy Bournemouth

O2 Academy Bristol

O2 Academy Brixton

O2 Academy Glasgow

O2 Academy Islington

O2 Academy Leeds

O2 Academy Leicester

O2 Academy Liverpool

O2 Academy Newcastle

O2 Academy Oxford

O2 Academy Sheffield

O2 Forum Kentish Town

O2 Institute Birmingham

O2 Ritz Manchester

O2 Shepherds Bush Empire

Please contact us for any further information if it is not detailed on the access page.

If you are a local resident to O2 Academy Bristol and would like to let us know of any immediate concerns, please call 01179 416 424 or email residents@o2academybristol.co.uk 

If you have attended O2 Academy Leicester and lost an item please be aware that we cannot respond to any lost property requests via this website.

All lost property is taken to The University of Leicester Students’ Union Reception the day after a show (or a Monday if the show falls at the weekend).

The Reception is open 9am-5pm weekdays during the term time. Further details of Union Reception can be found here

The balcony area at O2 Academy Birmingham is unreserved seating. All customers in this area are to remain seated throughout the event.

Please do not stand in the seating area, on seats, in walkways, stairways or aisles. If you do our security personnel will ask you to return to your seat or sit down.

We ask that you are mindful of those around you. Standing is only permitted at the rear of the seated area.

Seating within the venues are normally unreserved and in the circle (upstairs) areas. This means they are on a first come first served basis.

For shows that are seated events the seating plan for the venue can be seen when you go to the ticketing website to book tickets.

 

 

For address and post code details please visit Academy Music Group and select the relevant venue.

 

For background information on our venues please click here and select the venue you would like to know more about.

If your ticket states stalls this is the standing area downstairs.

The area is general admission.

Standard gig times are 7pm-11pm. Always check the venues 'Whats On' page for timings.

If there is a club night straigt after a gig then the curfew will be earlier.

Box Office opening times can be found in the 'Venue Info' on the website http://www.academymusicgroup.com

The time printed on your ticket is the time the doors open.

We’ll have opening times, stage times (if we know them on show days) and curfew times if they’re out of the ordinary on the event page of the venues website and on our social channels, too. All timings are approximate and subject to change, so check before you travel. 

 

 

Unfortunately we cannot respond to any emails sent requesting stage or set times for shows.  We ask that you please do not contact us requesting these as we are unable to assist.

The venue does not have any control of stage times, length or content of the performance.  

Approximate timings may be listed on the venue’s website and social networking pages as and when they are known to the venue, however this is not normally known until the day of the show.

If times are provided they will only be approximate and are subject to change so we ask that you only use them as guidance and arrive at the venue in good time to avoid disappointment.

The time on your ticket is the time the doors open and not the start of the performance.

**Please do not book tickets through the contact form**

Each of the venues accessible facilities differ across our group. Please have a look on the venues website on the Access section.

We are happy to allow customers to come down prior to a show to have a look at the venue and locations of facilities with prior agreement when the venue is closed.

If you have any further queries contact the venue using the contact form.

O2 ABC Glasgow

O2 Academy Birmingham

O2 Academy Bournemouth

O2 Academy Bristol

O2 Academy Brixton

O2 Academy Glasgow

O2 Academy Islington

O2 Academy Leeds

O2 Academy Leicester

O2 Academy Liverpool

O2 Academy Newcastle

O2 Academy Oxford

O2 Academy Sheffield

O2 Forum Kentish Town

O2 Institute Birmingham

O2 Ritz Manchester

O2 Shepherds Bush Empire

Generally shows at the venue have a curfew of 11pm unless it is a club event.

We are unable to specify exact timings of when a band will come off stage. 

If the venue has a club night following the gig then the approximate finish for the gig will be 10pm. 

Club event times run differently so please ensure you check the event info page for timings.

O2 ABC Glasgow has club nights on every Thursday, Friday and Saturday so if a show is on one of those days then the show will finish at approximately 10pm.

Unfortunately we cannot respond to any emails sent requesting stage or set times for shows.  The venue does not have any control of stage times, length or content of the performance.  

Approximate timings may be listed on the venue’s website and social networking pages as and when they are known to the venue, however this is not normally known until the day of the show.

If times are provided they will only be approximate and are subject to change so we ask that you only use them as guidance and arrive at the venue in good time to avoid disappointment.

The time on your ticket is the time the doors open and not the start of the performance.

 

Sorry but we do not allow professional cameras or those with large/detachable lenses. Video cameras and tape recorders are also not permitted. This is both venue policy and at the request of artists.

If you are found to have one of these items on arrival you will be asked to leave them somewhere safe or take them away.

Small compact cameras and phone cameras are allowed unless specified by the production on the day of the show and we will ensure there is signage around the venue advising of this.

For O2 Academy Leicester, all lost property is taken to The University of Leicester Students’ Union Reception the day after a show (or a Monday if the show falls at the weekend). The Reception is open 9am-5pm weekdays during the term time. Further details of Union Reception can be found here

For all other venues, if you have lost items while visiting please contact us using the contact form.

Remember to include a description of the item and any other relevant information. The venue will check and if the item can be located will be in contact to arrange for you to collect the item.

Venues will keep items for a maximum of 8 weeks after this period they are passed to local charity shops.

Valuable items may be held for a longer period with items such as passports and driving licences either passed to the police or relevant issuing authority if not collected in the time frame.

We understand that for some people this is a necessity to bring. Please feel free to contact us in advance and let us know you are attending.

Depending on the type of medication you are bringing you may be requested to have a discussion with security, the Duty Manager or the medic on entry away from others.

If the medication is not required to be kept on a person you may be asked to leave it with the medics in the medic room for the duration of the show, which can be accessed when required.

If you intend to bring medical sharps with you the Duty Manager & the venues medical staff will discuss this, advise of an area that is suitable for you to administer the medication.

The following applies to those who are bringing medication;

  • Any person with items that are deemed unidentifiable / not in the original packaging or of a large quantity will be asked to speak with the Medics on the night who will discuss and assess this in a location away from other customers. If the items are not needed on the person at all times customers will be asked to leave them with the medic so they can be stored in the medic room until after the show, however these can be accessed if needed during the event.
  • A sealed package of prescribed medication of a small quantity is permitted providing that the persons name is on the label. A prescription for the medication if possible should be brought along as well.

Sometimes certain bars are busier at different locations in the venue when others are quieter and at different times throughout the event. Therefore it may just be the bar that you chose to go to on the night. To speed up service we do ask customers to have their orders and payment ready. The teams work as fast as they can and we apologise for the delay in service and appreciate your patience.

We’re always after top-drawer bar staff to help run a great venue. Previous experience is useful, but not essential so if you’re interested in applying, just head to our ‘Work For Us’ page and fill out the form.

We strongly recommend using public transport whenever possible, but for details on local parking and other travel information click our ‘Venue Info’ page.

Always check travel before you head out, you can find out everything you need to know about our local transport links and the easiest way to get to us, on our ‘Venue Info’ page.

In some rare instances the doors opening may be delayed for a variety of reasons including sound checks. Where possible staff will communicate this as much as they can and the venue will open the doors as soon as possible.

We do apologise but we need to ensure everything is in order for customers so the event is enjoyable and sometimes this is beyond the venue's control

If you require ear plugs you can request these from security or at the bars and they will be able to provide you with a disposable pair.

These may not be suitable for those between the ages of 8 and 14 therefore guardians are required to provide suitable hearing protection if bringing children.

All the venues can accept contactless payments including ApplePay on the majority of their bars. There are signs on the bars where this is an option.

The venues also have ATM machines on site.

We reserve the right to refuse admission without a reason, so if you appear drunk or behave inappropriately in the queue, we might refuse you entry without a refund.

Also be aware that in  some cities, drinking alcohol in the street or on public transport is against the law and patrons attending will be refused entry if we are aware of this.

Crowd surfing is not permitted within the venue and may result in you being ejected from the premises without a refund so we ask that you refrain from this behavior. This is for the comfort and safety of all customers.

The venue has no control over any meet and greets and cannot assist with anyone meeting the artist or going backstage.

Backstage is mostly just crew ferrying stuff back and forth. If you do see ‘meet and greet’ tickets or some such on sale, do check the full details before you  buy them. These are not normally run by the venue.

For venue hire enquiries please contact the venue directly by completing the contact form selecting General/other in the category section and the venue from the drop down menu.

For Technical Specifications, capacities etc. please visit https://academymusicgroup.com/company-venues and click on the venue for more details.

No it is illegal.

The venue operates a smoking area usually once the majority of customers are in the venue so please be patient. 

Anyone caught smoking in the venue may be ejected without a refund.

 

All venues have some form or bar snack available.

Some of our venues do provide a bit more if you are hungry.

If you are visiting O2 Academy Brixton, you can pop to their kitchen in the foyer that serves tasty hot dogs.

The use of e-cigarettes and vapes are permitted providing that they they won’t be mistaken for an actual cigarette (red tip, white body etc – stick to blue and green) in the middle of a crowded room.

We do ask that customers using these items be mindful of those around them who may be affected by the smoke produced by these items. Please be considerate

Smoking areas operate once the majority of customers are in the venue so please be patient. 

If you’re visiting the venue, you agree to a personal and item search on entry.

Please do not bring any of the following:

  • food (including sweets and chewing gum)
  • drinks
  • selfie sticks 
  • professional cameras and recording equipment
  • sharp objects 

You can ask at any bar, for tap water which free.

Assistance dogs are the only animals allowed in the venue. Please contact us in advance so we can discuss requirements.

If you bring any of the above items they will be removed by security. Food and drink that is removed will be disposed of.

Should you require items for medical reasons please let us know in advance or make this known to the security personnel on the front door who will contact the Duty Manager & medical personnel to discuss this in private.

 

We don’t have one, there are no restrictions on what you decide to wear within reason.

It's always a good idea to wear comfortable footwear so you can enjoy your night dancing and pain free and there are no restrictions within reason on what you decide to wear on your feet.

Some venues do not allow football colours and some items of fancy dress may be confiscated and we definitely do not allow Mankinis!

If wearing a hat, hoody or bike helmet you may be asked to remove these prior to entry and that they be deposited in a cloakroom.

When a show is sold out it means there are no tickets available to purchase via any official outlet.

Occasionally a few may become available nearer the time, if this is the case it will be announced across our various social media channels although this is a rare occassion.

We do not accept or get return tickets.

We strongly advise against purchasing tickets through secondary ticketing sites.

 

Please be aware that there will be high sound levels during shows and patrons may be subject to continuous sound levels which may cause potential damage to hearing.

Ear plugs are available on request should they be required.

The venue operates a neighbour friendly policy, when leaving the venue please make as little noise as possible

Some shows will contain strobe lighting, pyrotechnics and/or smoke effects. Signage will be up around the venue to advise of this if it is the case.

Should you have an issue please speak to a member of staff on the night.

Support acts will be listed on the venue’s website & social media pages as and when they are known to the venue, normally the day of the show.

Occasionally support acts do change, we know it can be frustrating if it is someone you want to see however this is something that is not under the control of the venue.

We are unable to provide any refunds if you missed the support act or if the line up changes. Please see the ticket terms and conditions.

If you have a ticket on you can arrive any time from the doors opening until the main act finish. This is on gigs.

Club nights vary therefore it is always best to check with the venue.

For most events doors open at 7pm and finish no later than 11pm, however every show is different and club events have different timings.

The door open time will be printed on your ticket and on the What's On event information.

Approximate stage times will be listed on our social media pages as and when known to the venue, normally on the day of the show. The venue has no control over these as they are dictated by the promoter.

All timings are subject to change which is beyond the venue's control

Support acts will be listed on the venue’s website & social media pages as and when they are known to the venue, normally the day of the show.

Occasionally support acts do change, we know it can be frustrating if it is someone you want to see however this is something that is not under the control of the venue.

 

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